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Privacy Policy

A legal disclaimer

Excell Physical Therapy respects your privacy and is committed to protecting the information you provide when visiting our website or interacting with our online services.

This Privacy Policy explains how we collect, use, and protect information through our website and describes how certain third-party services incorporated into our website may collect information.

Information We Collect

We may collect information that you voluntarily provide when using our website, including:

  • Name

  • Phone number

  • Email address

  • Information submitted through contact forms

  • Information provided when requesting an appointment

  • Other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

Please Do Not Submit Sensitive Medical Information.

Our general website contact forms are intended for general questions and inquiries.

Please do not submit confidential medical information, medical records, diagnoses, treatment information, or other sensitive health information through a general website contact form.

For questions regarding your healthcare or treatment, please contact our office directly or use the secure patient communication or scheduling system provided by Excell.

How We Use Information

We may use information collected through our website to:

  • Respond to questions and inquiries

  • Contact you regarding appointments or services you request

  • Process appointment requests

  • Provide information about Excell Physical Therapy

  • Improve our website and services

  • Monitor website performance and security

  • Communicate with you when appropriate

  • Comply with applicable laws and regulations

Online Appointment Scheduling

 

Our website may provide access to online appointment scheduling through a third-party scheduling service.

When you use the scheduling feature, information you provide may be collected and processed by Excell and/or the third-party scheduling provider in order to facilitate your appointment request or appointment.

 

The information collected through the scheduling service may be subject to the third party’s own privacy policy and terms of use.

We encourage you to review the privacy practices of the scheduling provider before submitting information.

Information relating to your healthcare and treatment may also be subject to HIPAA and other applicable privacy laws. Our Notice of Privacy Practices explains how Excell handles protected health information.

Contact Forms

Our website may provide contact forms that allow visitors to communicate with Excell.

Information submitted through these forms may be used to respond to your inquiry or provide requested information.

Because standard website forms may not be designed for the transmission of sensitive health information, please do not include confidential medical information in your message.

Social Media

Our website may display or link to Excell's social media content, including content from platforms such as Facebook and Instagram.

Social media platforms are operated by independent third parties. When you interact with social media content, visit a social media platform, or use certain embedded social media features, those platforms may collect information about your activity in accordance with their own privacy policies and terms.

Excell does not control the privacy practices of third-party social media platforms.

Google Reviews

Our website may display or link to reviews and other content provided through Google Reviews.

Reviews posted through Google are publicly available and are subject to Google's terms and privacy practices.

When you interact with Google services, Google may collect information according to its own privacy policies.

Excell does not control information that users voluntarily make publicly available through third-party review platforms.

Google Maps

Our website may include an embedded Google Maps feature to help visitors locate our office.

When you interact with Google Maps, Google may collect information about your use of the service, including technical information and, depending on your settings and interactions, location-related information.

Google's own privacy policies and terms apply to your use of Google Maps.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your experience.

Third-party services incorporated into our website may also use cookies or similar technologies.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including:

  • Facebook

  • Instagram

  • Google

  • Google Maps

  • Google Reviews

  • Online scheduling services

  • Other healthcare or technology service providers

These third parties operate independently from Excell and may have their own privacy policies and terms of use.

We encourage you to review the privacy practices of third-party services before providing personal information or interacting with their features.

Protected Health Information

Information concerning your healthcare, treatment, or medical history may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (HIPAA).

The use and disclosure of PHI is governed by Excell's Notice of Privacy Practices, which is separate from this Website Privacy Policy.

This Privacy Policy does not replace or modify Excell's Notice of Privacy Practices.

Information Sharing

Excell does not sell your personal information.

We may share information with service providers who assist us with website hosting, appointment scheduling, communications, technology, website functionality, or other business operations.

We may also disclose information when required or permitted by applicable law.

Protected health information will be handled in accordance with applicable privacy laws and Excell's Notice of Privacy Practices.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information collected through our website.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information through our website without appropriate consent, please contact us.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding personal information we maintain about you.

If you have questions about information collected through our website or our privacy practices, please contact us.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes to our website, services, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

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